Risk-free booking thanks to our adapted cancellation policy


  • For everyone booking their autumn/winter holidays until November 30th, 2020:
    You may cancel without charge up to 7 days prior to your arrival date!

In addition you may cancel without charge in case of:

  • Austrian border closure or closure of the Ritzenhof hotel
  • positive Covid-19 test or quarantine of the traveller imposed by public authorities
  • travel warning (highest alert) for Austria issued by the country of origin of the traveller
  • classification "red" for the county of Zell am See in the traffic light system of the Austrian Federal Ministry.

In any case we recommend you take out a travel cancellation insurance policy with the Europäische Reiseversicherung travel insurance company, which we can organise for you.
It covers many other additional cases like when you cannot travel because you’re showing symptoms of Covid-19 or a member of your family was tested positive on Covid-19 and you have to care for them etc.

Vorteile bei Ihrer Direktbuchung

Alpine Lebenslust – so nennen wir unsere Inklusivleistungen für Ihren unbeschwerten Urlaub. Unser einmaliges Verwöhnprogramm begeistert auf ganzer Ebene.